Effective Date: June 28, 2025
Website: https://hushqox.com
At HushQox, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
You can request a return if:
- The product is damaged, defective, or incorrect
- The return request is made within 7 days of receiving the item
- The item is unused, in its original condition, and with original packaging
Note: Certain items like personal care products, custom items, or sale items may not be eligible for return.
2. How to Request a Return
To start a return:
- Email us at [email protected] with your Order ID and a photo of the product (if damaged or incorrect).
- Wait for our team to approve your request and provide return instructions.
- Ship the product back to the address we provide.
Return shipping costs are borne by the customer unless the return is due to our error.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Approve or reject the refund based on item condition
- If approved, process the refund to your original payment method within 7–10 business days
Shipping charges are non-refundable unless the issue was our fault.
4. Late or Missing Refunds
If you haven’t received your refund:
- First, check your bank account or payment app again
- Then contact your bank or payment provider
- If still unresolved, email us at [email protected]
5. Cancellations
Orders can be canceled within 12 hours of placing them. After that, if the item has already been shipped, the order cannot be canceled.
6. Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us within 7 days of receiving it.
7. Contact Us
For questions or help with returns and refunds, contact us: